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FAQ Tiered Tray Kit Subscription

When will I be charged?
Your first subscription will be charged on the purchase date.  Every month thereafter will be charged on the 1st of the month. 

How long is the commitment?
You can cancel at any time after your first subscription, minimum 7 days notice prior to the next subscription release. Simply login to your account and have full control of your subscription.  You can skip a month or cancel...it's up to you!

How do I get the FREE BONUS KIT? 

Members who subscribe before January 15th, 2022 will receive their FREE BONUS KIT in December in addition to their regular monthly kit. This means you must remain subscribed throughout the year to receive this bonus. If you skip a month or cancel your subscription any time between January 15th-December 31st, 2022 you will not qualify for the FREE BONUS KIT.

When will my items be shipped?
This item is shipped on the 1st business day of each month.  If this is your first subscription, we will ship as soon as we can (regardless of order date).  We want you to have your Create@Home kit as soon as possible!  

Shipping Costs?
You will have the option to subscribe for FREE LOCAL PICK-UP or CANADIAN DELIVERY...be sure to choose the right subscription for your location! Canadian shipping customers will be charged a flat rate of $16.50 per kit.

The Subscription Box schedule is as follows. PREVIEWS will be posted on our social media channels during the dates posted as AVAILABLE.

  • SHIPS January 1st | Home Sweet Home
  • (available January 1 - January 24th)
  • SHIPS February 1st | Valentine's Day
  • (available January 25 - February 21st)
  •  SHIPS March 1st | Spring Themed
  • (available February 22nd - March 24th)
  • SHIPS April 1st | Easter Themed
  • (available March 25th - April 23rd)
  • SHIPS May 1st | Fresh Strawberries
  • (available April 24th - May 24th)
  • SHIPS June 1st | Lemonade Stand
  • (available May 25th - June 24th)
  • SHIPS July 1st | Summer Themed
  • (available June 25 - July 24th)
  • SHIPS August 1st | Apple Picking
  • (available July 25 - August 24th)
  • SHIPS September 1st | Fall Themed
  • (available August 25th - September 23rd)
  • SHIPS October 1st |  Thanksgiving Themed
  • (available September 24th - October 24th)
  • SHIPS November 1st | Christmas Themed
  • (available October 25th - November 23rd)
  • SHIPS December 1st | Winter Themed
  • (available November 24th - December 24th)
  • CANCEL at any time.  No commitments!

    How do I skip a month or cancel my subscription?

    We require minimum 7 days prior to next Subscription Date. One week prior to the end of the month you'll receive an email letting you know that your subscription payment is about to be taken. If you log into the Urban Whyte Subscriptions Portal and skip/cancel before your payment is processed on the 1st, you will skip that months payment and it will not be taken until the 1st of the following month. If you skip AFTER your renewal has already processed on the 1st, you will still receive your subscription box that month.  ***Please make sure and add hello@urbanwhyte.com to your address book, otherwise your notifications may end up in your SPAM FOLDER.

    Do you offer refunds?

    We DO NOT offer refunds on any of our Subscription Boxes.

    Do you offer exchanges?

    We DO NOT offer exchanges on any of our Subscription Boxes.